Refund policy

To start a return request, please ensure you read through the following information or alternatively visit your order section within your MANE MAVEN account.
You’ll be notified via email once your return has been approved/rejected in line with our returns policy with next steps.

Your return request must be made within 14 days of receiving your order.
We can only accept returned hair care and hair tools items if they are unopened and unused.
Any items returned to us that do not meet our returns criteria, will be sent back to you.
Please note, that any items purchased as part of a collection must be returned as a full collection. We don't accept individual items.
We can only accept returns on products purchased directly from our website. Any MANE MAVEN products purchased from retailers can only be returned to where the original purchase was made.
If you have received an item that appears faulty, we’re sorry about this. Please contact our support team here with your order details and a photo of the fault, one of our team will be happy to help.
If your order came with a free gift, this must be returned with the other items in your order.
Unfortunately, we are unable to accept returns on any gift cards.

Your refund will be processed once your return has been received and inspected.
Your return will be inspected within 14 days of receipt.
We aim to process your return as soon as possible however please allow up to 14 days for this to be processed over our busy Black Friday / Christmas period.
If approved, your refund will be issued back to the original payment method on your order.
All refunds can take up to 72 hours to appear back in your account from being issued.

If you’d like to exchange an item, you are more than welcome to do so if the item you are exchanging meets our returns criteria above. Please note, that we can only offer one exchange per order and exchanges can only be made for the same item.
Your exchange request must be made within 14 days of receiving your order.

MANE MAVEN is not responsible for any returns lost within the postal service. We strongly recommend that you send returns back to us on a fully tracked service.
Please note, that we do not offer refunds for products due to personal dislike. If you believe that an item in your order is faulty or damaged, please send any photos of the damage / fault to our support team.
All returns are monitored to avoid misuse or abuse of our return policy. We flag customers who meet our criteria for excessive returns and those flagged may be subject to us reviewing and revoking our return policy. We reserve the right to refuse service to anyone.
For any more information, please email sales@manemavenhair.eu

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