FAQs

Answers to your most common questions

ABOUT US

The ZIGZAG Brush® features a patented zigzag pattern designed for the most gentle and effective detangling in all hair types. This innovative design ensures exceptional flexibility, protecting your hair from breakage and pulling while brushing. The brush also features 100% natural boar bristles and rounded nylon pins, with varying bristle heights to provide the perfect grip on dry hair while ensuring flexible protection for gentle detangling on wet hair.

The patent for the ZIGZAG Brush is registered on November 22, 2024, with the Benelux Office for Intellectual Property (BOIP) under registration number TM2453EM.

Yes! The ZIGZAG Brush is designed for use on both wet and dry hair, making it the perfect hair brush for detangling, smoothing, and styling in any hair care routine. The flexible ZIGZAG pattern protects the hair when it is most vulnerable—such as when wet—while ensuring optimal control and styling precision when dry.

Absolutely! This brush embraces all hair types whether your hair texture is fine, medium, thick and your hair type straight wavy, curly or coily. It's flexible pattern adapts and glides through your hair with ease, ensuring a gentle and effective brushing experience for all hair combinations.

Yes! Unlike traditional hair brushes the ZIGZAG pattern and ultra flexible bristles minimize tension, preventing unnecessary pulling and breakage. This makes it an ideal brush for maintaining strong, healthy hair.

Orders and shipping

MANE MAVEN offers worldwide shipping.

A full list of all of our shipping areas can be found here.

If you have doubts if we can deliver to your country, please reach out to our team via info@manemavenhair.eu. They will make sure we will deliver to you!

We track every order. We'll send you the tracking number of your order.

If you have any issue with your tracking information, email us at info@manemavenhair.eu and we will be happy to help.

We cover all duties and taxes for orders shipping to EU countries*. 

*excluding Norway and Switzerland.

Outside of the EU, we do not collect VAT, GST, duties and/or taxes.

For more information please check our shipping policy.

If your order is above the minimum tax/duty threshold for your country, you will be responsible for any fees associated with importing the goods. If you choose to refuse the customs fee and the shipment is returned back to us, a shipping & handling fee will be deducted from your refund.

Shipping timelines vary per country. Check out our Shipping Policy for your delivery times.

Netherlands

  • Standard shipping: 2-3 working days
  • Express shipping: 1-2 working days

European Union

  • Standard shipping: 5-7 working days
  • Express shipping: 2-3 working days

Worldwide

  • Standard shipping: 5-10 working days

Please note, any courier delays are fully beyond our control here at MANE MAVEN and may affect your orders arrival time over peak periods.

Yes, we offer free shipping to the Netherlandsands and EU. Please refer to our Shipping and Delivery page for more information.

NL:

€50+: free standard delivery

€100+: free express delivery

EU:

€100+: free standard delivery

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

If your product happens to get lost during transit, please don't hesitate to contact us at info@manemavenhair.eu. Rest assured, we are committed to promptly addressing the situation and ensuring a swift resolution for you. Your satisfaction is our top priority, and we will work diligently to resolve any issues that may arise during shipping!

Unfortunately we start processing your order as soon as it's placed. We are unable to change or cancel orders once they are made. If you no longer require your order, please submit a return request following our returns policy.

Returns & refunds

We have a 30 day refund policy; from the day the item is ordered, you will have 30 days to request a return.

Yes, we offer full and partial refunds.

Please read more about our return and refund policy here.

Warranties

Please carefully inspect your order upon receipt.

If you discover any defects, damage, or if by any chance you receive an incorrect item, we are sorry and kindly request to contact us asap. Please email us on info@manemavenhair.eu with your order number and a photo of the damage. One of our team will be happy to help! 

Your satisfaction remains our utmost priority and we’re happy to give you the best possible solution.

Please ensure that you contact us within 30 days of receiving your order if you have experienced any order issues. After this time, we may not be able to assist you further.

All our products are manufactured with the highest quality materials and undergo strict quality control.

Our warranty covers any manufacturer defects related to design, materials, or production flaws.

Please notify us within 30 days of receipt. The warranty does not cover damage caused by improper use, drops, or any issues unrelated to a manufacturing defect.

We offer a 30 day return policy, if you're within that time frame please reach out to customer care to initiate a return via info@manemavenhair.eu.

You have the right to return any product purchased from MANE MAVEN within 30 days of the delivery date. Since our products are beauty-related, we uphold the highest quality and hygiene standards. Therefore, the item must be unused, in its original packaging and in the same condition as when you received it.

Payments & Safety

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Additional

You can find MANE MAVEN products at select premium hair salons across the Netherlands.

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Please note that we are unable to assist with inquiries regarding purchases made through salons or retailers. For any questions about a purchase from one of our partners, please contact them directly.