PRIVACY POLICY

 
Effective Date: March 4, 2025  
Mane Maven B.V.  
KVK: 93385285  
VAT Number: NL866377219B01  

Data Controller 

Mane Maven B.V. (hereinafter referred to as "Mane Maven") is the data controller and responsible for the collection and processing of your personal data. We ensure that your data is handled securely and that your rights as a user are respected. We are committed to protecting the personal data of our visitors.

We do not market our products, nor do we target any individual product at anyone under the age of 18. We do not collect personal data from individuals under 18.

Changes to Your Circumstances

It is important that the personal data we hold about you is accurate and up-to-date. Please keep us informed if your personal data changes.

What Is This Privacy Policy?

This privacy policy explains how Mane Maven collects personal data through your use of our website, including data you provide when purchasing products, signing up to receive marketing information, participating in a competition, using an application, or submitting an event enquiry form.  

The data we collect is used to process your orders, payments, and deliveries. We may also use it for marketing communications, personalizing your visits to our website, and providing support.  

Why and What We Do with It
- Data collected: Information you provide during account registration or when purchasing.  
- Purpose: To process your order, verify your age, and ensure smooth transactions.  

How Long Do We Keep Your Data?

We keep your personal data for a limited period, depending on the nature of our relationship with you. Once the retention period is over, your data will be permanently erased or anonymized.

Data Types & How It Is Used

Below is a summary of the types of personal data we collect, why we collect it, and how we use it.

 

ID Data, Order Data, and PR Data (Contact Details)

- What We Collect: Full name, address, email, phone number, and date of birth (if provided) when you register for an account or make a purchase.  
- Why and What We Do with It:  
  - Register your account and store your details for easy login.  
  - Ensure you are old enough to use our services.  
  - Process your order and communicate status updates.  
  - Send promotional information if you opt-in.  

Contract Data and Communication Data (Contact History)

- What We Collect: Records of your communications with us, including email, phone, or chat interactions.  
- Why and What We Do with It:  
  - Provide better customer support and manage queries.  
  - Train staff and improve services based on your feedback.  

Unique Data (Purchase History and Saved Items)

- What We Collect: Previous order details, browsing history, and items in your basket.  
- Why and What We Do with It:  
  - Assist with customer support and handle returns.  
  - Offer relevant product suggestions and display personalized ads on third-party websites.  

Informational Data (Device and Usage Information)

- What We Collect: Information about your device (IP address, browser type, operating system).  
- Why and What We Do with It:  
  - Personalize your experience on our website.  
  - Improve the website based on usage patterns.  

PR Data and Survey Responses (Competitions, Promotions)

- What We Collect: Information you provide when entering competitions or completing surveys.  
- Why and What We Do with It:  
  - Complete your entry in a competition or promotion.  
  - Use feedback from surveys to enhance products and services.  

Data Sharing

We will not sell your personal data to third parties. We may share data with the following parties for the purpose of providing our services:  
- Service Providers: Payment processors, delivery companies, marketing agencies, and website hosts.  
- Legal and Regulatory Bodies: Advisors, auditors, insurers, and regulators.  

Data Security

We have implemented appropriate security measures to prevent unauthorized access, use, or alteration of your personal data. Access to personal data is restricted to employees and contractors who need it for business purposes, and they are obligated to keep your information confidential.

 

Your Data Rights

Under data protection law, you have the following rights:  
- The right to withdraw consent for marketing.  
- The right to object to the processing of your data.  
- The right to request data portability.  
- The right to request the deletion of your data in certain circumstances.  
- The right to request access to your personal data.

If you wish to exercise any of these rights, please contact us using the details provided in this policy.

 

Changes to Privacy Policy

We keep our Privacy Policy under review and will update it when necessary. Any significant changes will be communicated to you.