Refund Policy

At MANE MAVEN, we strive to provide the highest quality products and excellent customer service. If you are not fully satisfied with your purchase, we offer a comprehensive refund policy to ensure your peace of mind.

1. Returns
1.1. You have the right to return any unused, unworn, or unopened products within 14 days of receiving your order.
1.2. To return a product, please contact our customer service team at [Your Email Address] to initiate the return process.
1.3. All returned items must be in their original condition and packaging to be eligible for a refund.
1.4. Products that have been used, opened, or damaged will not be accepted for return unless they are faulty or defective.
 

2. Refund Process
2.1. Once we receive the returned item, we will inspect it to ensure it meets the return conditions.
2.2. Refunds will be processed back to the original method of payment within 10 business days of receiving the returned item.
2.3. Please note that we do not refund shipping costs, unless the return is due to a defective or damaged product.
 

3. Exchanges
3.1. If you would like to exchange a product for a different size or color, please contact our customer service team to arrange an exchange.
3.2. The returned item must meet the same return conditions outlined above.
 

4. Defective or Damaged Products
4.1. If you receive a product that is defective or damaged, please notify us within 7 days of receiving your order.
4.2. We will either replace the item or issue a full refund, including return shipping costs, depending on the circumstances.
4.3. Please include photos of the damaged or defective item when contacting us, to help expedite the process.